As part of our ongoing enhancements to your Zai experience, we've updated our customer support emails. Use these direct channels so we can get the information you need, faster.
Hours of operation: Monday–Friday, 9am - 5pm, local time zones
| General questions and feedback: | helpdesk@hellozai.com |
| Onboarding, setup and integration: | onboarding@hellozai.com |
| Fraud cases, NPP and BPAY disputes, and pre-chargeback alert notifications: | fraudprevention@hellozai.com |
| Chargebacks, direct debit claims and cancellations, direct entry tracing and recall, and Mistaken Internet Payment notices: | chargebacks@hellozai.com |
| Payment reconciliation requests and reports | payments@hellozai.com |
| Access requests and technical queries: | support@hellozai.com |
|
Compliance and regulatory queries: |
compliance@hellozai.com |