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Common Questions
General
- Zai Customer Support
- Where to send your email
- Why do I need to set a disbursement account?
- How do I get an API key?
- Does an item ever expire after a certain amount of time?
- Does Zai send a webhook when a seller's information is added?
- Error "An invalid format was used for a fee_id:"
- How do I find which Items were included in a batch through the API?
- Why am I getting a "Make payment base account must belong to the user " response?
- How do refunds work?
- How are taxes managed?
- How often are my platform fees deposited?
Payments
- Is it possible to have more than one legal name per PayID?
- Can a PayID be paused?
- How many accounts can I link my PayID to?
- Can a user have more than one active PayID associated with a virtual account?
- Are other PayID types supported, like phone numbers, etc?
- Why am I getting a "Make payment base Credit card authorization failed: Pick-up card" response?
- Error "Error adding card. If this error persists, please contact our support team."
- Error "token not authorised"
- Why am I getting "Credit card refund failed: Error communicating with the bank." response?
- What personal user details are needed to create a virtual account?