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Common Questions

Common Questions

General

Zai Support: hours of operation

Where to send your email

Why do I need to set a disbursement account?

How do I get an API key?

Does an item ever expire after a certain amount of time?

Does Zai send a webhook when a seller's information is added?

Error "An invalid format was used for a fee_id:"

How do I find which Items were included in a batch through the API?

Why am I getting a "Make payment base account must belong to the user " response?

How do refunds work?

How are taxes managed?

How often are my platform fees deposited?

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Payments: Australia

Is it possible to have more than one legal name per PayID?

Can a PayID be paused?

How many accounts can I link my PayID to?

Can a user have more than one active PayID associated with a virtual account?

Are other PayID types supported, like phone numbers, etc?

Why am I getting a "Make payment base Credit card authorization failed: Pick-up card" response?

Error "Error adding card. If this error persists, please contact our support team."

Error "token not authorised"

Why am I getting "Credit card refund failed: Error communicating with the bank." response?

How many virtual accounts can be created for a user?

What personal user details are needed to create a virtual account?

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