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Zai Customer Support
Our team are on hand and ready to provide premium support to your business.
Each of our teams strive to respond to your email within one business day.
Hours of operation
9am–5pm Melbourne/Sydey time
Monday–Friday including public holidays
Contact Email Addresses
Note that some of our support addresses have changed to 'zaipayments.com'.
- General support enquiries: helpdesk@zaipayments.com
- Technical Support: support@zaipayments.com
- Customer Onboarding: onboarding@zaipayments.com
- Fraud Prevention: fraudprevention@zaipayments.com
- Chargebacks and Disputes: chargebacks@zaipayments.com
- Compliance: compliance@hellozai.com