Where to send your email

for general questions and feedback

for technical and integration enquiries, or access to services

for account onboarding and setup

for fraud cases, NPP and BPAY disputes, and pre-chargeback alert notifications

for chargebacks, direct debit claims and cancellations, direct entry tracing and recall, and Mistaken Internet Payment notices

for compliance and regulatory queries

Get the information you need faster using the email address matching your enquiry type.